474 Reviews Found
Confirmed Sales Customer
was treated very well by staff, if only process time could be shortened
Timothy K.
MACEDONIA
Business Response
Hi, thanks for taking the time to leave a review. Our team is committed to providing each of our guests with the best automotive experience, so we appreciate your feedback on where we can improve. If there's anything else we can do to assist, please give us a call. We are always happy to help!
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Business Response
Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!
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Confirmed Service Customer
This was our 10,000 Servicing. I���m sure the basic work was done. I checked the oil dipstick and it was full and the oil (presumably synthetic) was clean. And the tires were rotated. There were two small problems: the new reminder sticker on the Windshield shows the next service is due in 500 miles. I think you intended to have it say 5000 miles. I would like to get that changed. Could I get a corrected sticker mailed to me? Also, I brought the car in at 9:45am as prearranged and said I would leave it and please call me when it was ready. Not hearing anything at 4:30, I called the service department and got switched around For several minutes. There did not seem to be anyone in the service department. Finally I got someone who took a minute to check and told me the car was ready.
Kathleen P.
BEDFORD
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (330) 467-4141 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
I am very happy with Frank and the dealership.
Matthew P.
SAGAMORE HILLS
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Once again they did not wash my car after service. Also, and I mentioned this on my last survey, they do not remove the plastic seat covering when service is complete.
Robert N.
NORTHFIELD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Scott, the salesman who took care of me was fantastic from start to finish. He was happy to provide any information I requested, gave me time to make a decision with no pressure put on me, and has been very helpful answering any questions I've had after my purchase. All of the employees at Spitzer Chevy were very welcoming and professional, and I will definitely be back next time I'm in the market for a vehicle. THANK YOU!
Ryan N.
BEDFORD
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Spitzer Chevrolet, Inc. and we hope to see you again.
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Confirmed Service Customer
Everything was quick and easy and the salespersons were very friendly
Wilbert B.
CLEVELAND
Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Spitzer Chevrolet, Inc.
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Confirmed Sales Customer
Helpful and knowledgeable staff. And a friendly bunch too!
William W.
BROADVIEW HEIGHTS
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
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Confirmed Service Customer
Evaluated a situation with my vehicle to the best of ability even gave me a ride home and picked me up when my vehicle was ready
April S.
NORTHFIELD
Business Response
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you!
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Confirmed Sales Customer
I really enjoyed my time and had a wonderful experience with Santos and Marcelli ����
Timmia I.
BEDFORD
Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you!
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Business Response
Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!
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Confirmed Service Customer
Clean, prompt service and followed social distancing!
Benedict W.
MAPLE HEIGHTS
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Tom and Santos Were extremely helpful with entire purchase!!
Michael H.
AMHERST
Business Response
Hi there, thank you so much for your positive comments about Spitzer Chevrolet, Inc.!
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Confirmed Service Customer
My vehicle was serviced, but waited about 1/2 hour to be told it was ready and check me out
Cynthia W.
CLEVELAND
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Sales Customer
Easy to agree on a price without going back and forth. I told Carmen what I wanted to buy and how much I could spend. She was straight forward and we were in and out with a new car in a couple hours
John T.
HINCKLEY
Business Response
Congratulations on your new vehicle! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Chevy service department was great got done faster than I thought
Sharay G.
Maple Heights
Business Response
` Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Great in and out service. Service Rep was very nice. Explained everything along the way! Very safe environment as well. Great job Spitzer Northfield!!
Barbara P.
NORTHFIELD
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Took me as a drop-in and did better work than I had even hoped for on fixing the body of my Traverse. Professional and pleasant throughout my wait. Thank you!
Jill S.
MACEDONIA
Business Response
Hi, thanks for taking the time to leave a review. We're glad to hear you found our team was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. We are always happy to help. Have a great day!
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Confirmed Service Customer
Worked with Pay on my avalanche. He followed up with me and kept me in communication. Service was very convenient. I never even needed to come in to complete the process. Thanks Pat! Coffee and donuts on me!
Jason M.
Oakwood Village
Business Response
Hi, thanks for your feedback about our team. We're glad Pat could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!