I recently had to replace my college-aged son's car and ended up at Spitzer Chevy in Northfield. We had a specific year, model, and price range in mind, and looked at a few vehicles. One of the options was a 2017 Chevy with 88,000+ miles, priced at over $10,000. Due to the poor condition of my son's current car and his impending return to school, I felt pressure to act quickly. That urgency unfortunately clouded my judgment. We visited the dealership just before closing on a Saturday. While waiting for our trade-in to be evaluated, we overheard a high-pressure interaction between another customer and their sales rep. The GM told the couple that if they didn’t buy the car they were considering in the next 15 minutes, he was going to send it to auction. It was an extremely aggressive, uncomfortable tactic—and frankly should’ve been my first warning sign. When we received our quote, it included two add-on “security packages” totaling $1,300—neither of which we asked for. I left to discuss the situation with my wife, who was concerned about the high mileage, the price, and minor body damage. The next morning, I called our sales rep, Jacob, and made an offer $1,000 below the quote, asking them to remove the unnecessary add-ons. He said they’d remove the add-ons, but refused to negotiate on price at all. They showed no interest in working with us. Against my better judgment, and driven by safety concerns for my son, I went through with the purchase. That’s when I had to deal with the finance manager, Wally—who was rude, dismissive, and clearly more interested in upselling than helping. Despite my excellent credit score (825+), he initially offered me a loan with an inflated interest rate—because he stood to gain a kickback from the lender. Only after I pushed back did he reluctantly lower it, treating it like he was doing me a personal favor. He rushed through the paperwork, didn’t explain anything, and acted as if I was wasting his time. After the purchase, Jacob called to check in. I told him I was experiencing major buyer’s remorse and felt taken advantage of. I asked to speak with a manager. He said he’d pass along my concerns—but no one ever called. A week later, Jacob followed up again. I told him I was still unhappy and disappointed that no one had reached out. Again, he promised to relay the message. Again, no response. Looking back, the GM’s aggressive behavior, the unnecessary add-ons, the refusal to negotiate, the manipulative financing tactics, and the complete lack of post-sale support all point to one thing: this dealership does not care about its customers—only making a sale. I pride myself on being a careful consumer, but I let urgency and emotion cloud my judgment. I ended up with a car that wasn’t worth the price, from a dealership that treated me with indifference. Please learn from my experience: Avoid Spitzer Chevy in Northfield. If you value honesty, transparency, and customer service, look elsewhere.

Great people and very professional. Quick and easy with fair pricing. I would suggest friends and family to check them out

Carmin was the best and most knowledgeable person I've ever worked for. She's the bees knees!

Jordan Ergang was helpful and way to work with during the process of finding a vehicle.

Christopher shoulders was a very helpful and Very friendly good service. He answered all our questions and was very willing to show and explain all that we needed to know. The process was very Pleasant

My overall experience at Spitzer Chevrolet, Northfield was outstanding! All team members were professional, courteous, and welcoming. Alec Dadas exceeded my expectations and is clearly knowledgeable about his product line. I knew my vehicle was in expert hands. I highly recommend him and will return for subsequent service visits. All of my issues were resolved in a timely fashion! 👍

Jon is very honest and easy to work with. He goes the extra mile for his customers. Everyone I worked with through the purchase process at Spitzer Northfield was wonderful, they gained a lifelong customer!

Great service, from the front door to closing the deal. Chris and Frank did a great job showing me vehicles let my profile, walked me through picking the best option. Will in finance helped me find the correct warranty to protect my purchase.

This was a great experience! Jordan and Steve really made this an exceptional day. Thank you 😊

The experience of leasing a car at Spitzer Chevrolet and having Carmin Citraro walk me through it was easy. Everything went smoothly and I am now enjoying my Chevy Trailblazer

They are very friendly and helpful . Whatever you need they make sure they work their hardest to get it done . Service department is great .. they get you in on time and the waiting period for your car to be done is not long at all . Alec Dadas helped with my first service appt & was very efficient. I would totally recommend them .

Great customer service!! Friendly, knowledgeable and committed to helping the customer. When I walked into Spitzer I was a little down having to buy a new car. I had recently totaled my last 2022 Chevy Traverse and did not want to have to start over. But as I walked in Jonathan greeted me at the door and we immediately hit it off. He asked me a few questions, I have to admit I gave him a hard time and he handled it like a champ. We sat down I told him exactly what I wanted, worked out some numbers and I left there very happy with my purchase.

Carmen is wonderful. Not pushy at all. Answered all our questions! Very knowledgeable! Would regard her to all our friends. Very friendly!!!

Sales Manager Frank Miner and Sales Consultant Jacob Hignett were both very courteous and knowledge. We agreed to a price of $40,596, out the door, for a 2025 Silverado 1500. This was after the Spitzer discount ,GM rebate and my trade-in. I called back a day later to tell them I would place a deposit on the truck. Sales Manager Stephen Douglas answered the phone. I informed him of the agreed upon price and he said to come in a sign the deal. I met Mr. Douglas and informed him that I also had $3,000 in GM rewards that should be applied to the price. Mr. Douglas then showed me a total price of $45,000 and this was after the $3,000 in rewards. That's a difference of $8,000! He would not admit that I was given a price of $40,596 and this was before the application of the $3,000 in GM rewards. I questioned him and he became arrogant and condescending. I had Mr. Douglas return my deposit and reinstate my GM rewards. This was the worst experience of I have ever had in my 42yrs of purchasing a vehicle. I have purchased vehicles from Spritzer Northfield for at least the last 25yrs. I can assure you that I will never set foot in a Spitzer dealership again.

Steven Liska was very friendly and knew exactly what the problem was with my malibu. great service.